VeriFone Customer Satisfaction

VeriFone provides up-to-date technical support to purchasers of PCCharge products in a courteous and professional manner. We value the opinions of our customers and believe their feedback is the best source for monitoring our successes and failures. The input gained from customer feedback allows us to not only recognize excellence among our Technical Support Team, but to pinpoint areas for improvement, and ultimately transform customer concerns into working solutions.

Please share your opinion of PCCharge with us. If you have concerns, suggestions, compliments, or just want to share your experiences, please send an email to feedback@pccharge.com.

Ryan, 4/16/2008 - "I recently was assisted by Eileen Mills for a support issue. Eileen was very patient and easy to deal with, also very knowledgeable and helpful. Please let her know that I am very appreciative of her efforts and she should be commended for her attitude and helpfulness. "

Sheila, 4/11/2008 - "I just want to let you know how professional, courteous and helpful your staff was with me today. I spent the greater part of 5 hours on the telephone with your tech support team trying to get my PC Charge software set up and a second time to get it to talk with my POS system. The technicians stayed on the telephone with me until someone else picked up during transfers and never did they make me feel like an idiot for not being able to get the software going. I don’t know what type of training program you provide to your staff but you should patent it and sell it to some of these other customer service organizations. The experience was just a delight and I am very thankful to them. Please keep up the good work. "

Mike, 4/5/2008 - "As an IT professional with over 35 years of experience, I'd like to thank Elizabeth for her assistance. Your help desk staff is always professional and always resolves our issues (although issues are rare these days). But I have to say that Elizabeth was exceptional in resolving our problem. She understood the issue and was both fast and efficient in resolving the problem. "

Soo, 4/3/2008 - "Tim helped us out with a mutual customer and he was very professional and more importantly extremely knowledgeable about the product. I recommend this man for a raise or promotion in your organization. "

Jonathan, 3/21/2008 - "I wanted to let your company know about the excellent service I received from KIM W. I recently hit some snags in setting up the software and configuration, etc... When I got to Kim Weaver he took control and walked me through the process without a hitch. An asset to your company. "

Roman, 3/12/2008 - " I would like you to know that Brian was extremely helpful and knowledgeable in assisting me fix my software issues. He is an asset to your business."

Jim, 3/11/2008 - " We have openind 3 businesses in the last 6 months and with all the things that can happen, it was nice to talk to someone that knows what they are doing. We request that Ryan is promoted."

Karen, 3/11/2008 - "I want to let you know that Eileen was so very helpful today. I have been trying for several weeks to get this accomplished. Eileen just took over and helped me get this done today. I so appreciated her efforts to get this done. "

Jim, 3/7/2008 - "I need to share a short story with you. Yesterday I went to one of my agents’ customers to make a quick change in their merchant processing. By the grace of God, I got Brian on the phone. Not only did Brian take the time to make sure this system was properly downloaded, but when I discovered that the POS system needed to be changes as well, Brian made sure, by looking on the web for me, that the entire system was 100% perfect before I left the merchant. Thanks again to Brian for saving my behind. "

Tim, 3/4/2008 - " I am writing in regards to a technical support call that I made to your PCCharge tech support call center. I work as a computer tech\help desk technician for a reseller of your software. We use, configure and install PCCharge Payment Server on a fairly regular basis. Yesterday I was trying to install the PCCharge on a pos machine. What could have been an extremely painful, ugly situation was made eminently easier by the fact I was dealing with Holly. She is knowledgeable, friendly, patient, and funny. She was gracious and showed great forbearance when dealing with me. Her pleasant demeanor, and skillful support got me through a rough patch, and we got the software installed and working on another machine. I commend you, and Holly, for the effort put forth by her. I hope she is paid well. Being in the tech support field, I know how often people complain about everything, and how infrequently a good job is praised. I wanted to make known to everyone there what a jewel you have in Holly. She is, perhaps,... the BEST 3rd party tech I've ever had the pleasure of dealing with. Thank You, Pccharge for your great overall tech support, and Specifically for having a great tech like Holly on your staff. "